AOI Policies


NOTICE: AOIdirect, the AOIdirect logo and the phrase “YOUR WORKPLACE RESOURCE PARTNERS” are registered trademarks of American Office Products. ALL RIGHTS RESERVED.


Your use of AOIdirect web site is governed by the policies; terms and conditions set forth. Please read the following information carefully. By using this site or submitting an order for products or services, you indicate the acceptance of, and agreement to be bound by, the terms and conditions set forth below. If you do not agree to these terms and conditions, you have the right to avoid buying from us. AOI services are tailored to answer your needs in a manner that guarantees your total satisfaction. AOIdirect may change these terms and conditions at any time at our discretion; it is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms are in effect automatically the day they are posted on the site. Continuing use of our site will constitute agreements to such amendments.


At AOIdirect we are committed to protecting your privacy online. Below is a brief overview of the highlights of our PRIVACY POLICY, summarizing how information is collected from you and how it is used.

When you review our site, we collect personal information from you such as your name, e-mail address, billing address, shipping address, telephone number, product selections, credit card or other payment information. We may also collect the origin of the URL you came from, IP address, domain types (e.g. .com or .org), your browser type, the country, state and telephone area code where your server is located and the pages of our site viewed during a visit.

We do not sell or rent your personal information to others. We use customer information we collect only for the purposes of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, for statistical purposes and to administer our systems. Our computer protects personal information using advanced firewall technology.



In the event of a product listed at an incorrect price due to a typographical entry error or error in pricing information by our suppliers, AOIdirect reserves the right to refuse or cancel an order placed for any reason considered proper by us. All prices are subject to change. If you credit card has been charged and the order is cancelled for any reason, AOIdirect will credit your account. Issuing credits are the responsibility of the credit card company. Please note, credit statements can appear anywhere from 7days to 21 days after they are issued.


We cannot guarantee the colors on this site will be accurate representations of the colors of the items being shown. These photographs have been taken with different lighting techniques. For accurate color representation, please check with your salesperson.


Taxes will be charged to all customers within the regional jurisdiction of the state of California, Los Angeles County rate of 08.25%. Other counties tax rates will apply.


All furniture items are made to order and are not returnable. Any furniture returns are made at the discretion of AOI.

All warranty claims should be filed with the manufacturer of the product.

Cancellations have to be received within 24 hours, and are dependant upon the policy of the manufacturer.


AOIdirect uses the latest encryption technology, digital certificates, secured commerce servers, and authentication to ensure your online personal information is secure and confidential. To protect our interests and yours we always check billing and shipping information.

Unless otherwise noted, © 2002 American Office Products. All Rights Reserved. Use of this site means that you agree to our terms of service in our Policies page
Site Map | Links